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Job Details
Sprint
Customer Service
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| Job Title: |
SR CSR TIER 3 Hiring for August 23 |
| Date Posted: |
Friday, July 30, 2010 |
| Region: |
Greater Sacramento Area |
| Location: |
Rancho Cordova |
| Job Id: |
-23521 |
| Job Rate: |
13.94/hr + commission/benefits |
| Website: |
www.sprint.com/callcenterjobs |
| Description: |
Live in the Now! Join the Wireless Revolution …
Calling all WIRELESS ENTHUSIASTS WITH PIZZAZZ to Apply!
Do you enjoy Technical Troubleshooting?
Do you have demonstrated sales and customer service in a quota-driven environment?
Do you pride yourself in your problem solving ability? Your efficiency and quickness in your work?
RETENTION SPECIALISTS/ACCOUNT SERVICES – Hiring for August 23!
This position is a challenging, high-caliber customer contact position where you can utilize all of your great communication, technical and multi-tasking skills. Successful specialists must be able to recognize and embrace the opportunity of speaking and resolving issues for 25-30 customers per day. This position requires “World Class” sales, customer service, problem solving and technical abilities!
We’re looking for passionate, confident and committed individuals who have a focus on quality, customer satisfaction and resolution; people with the skills and attitudes to deliver a best in class customer experience.
We are in the business of RETAINING Sprint’s most important asset – OUR CUSTOMERS.
In order to retain our customers, our Specialists will be required to educate and offer products and services that would most benefit the customer. As a result, strong negotiation skills are necessary for this position.
WHAT’S IN IT FOR YOU? Simply Everything!
WE OFFER:
• $13.94/hr. base ($29k/yr. annualized)
• Opportunity for monthly commissions
• Medical, Dental and Vision Benefits
• 401k & Employee Stock purchase plan
• Paid Training
• 10% shift differential for hours worked after 6pm
• Free Sprint service
REQUIREMENTS:
• 3-5 years of sales & customer service experience
• Have prior complex negotiating experience
• Ability to learn technically challenging information quickly
• Intermediate to advanced computer skills with the ability to navigate and toggle multiple screens in a Windows environment
• Ability to work a flexible schedule, including nights & weekends
• College Degree preferred, but not required
• Previous supervisory experience a plus, as these are escalated calls
• Good overall knowledge of wireless devices and networking concepts is strongly preferred
TRAINING HOURS (subject to change):
Weeks 1-8: M-F, 10am - 7pm
SHIFT INFORMATION:
The Retention Specialist position is full time. New hires generally work the latest shift with split days off. However, work hours are based upon business needs so Specialists must be available to work any shift during the hours of operation (Mon - Sun from early morning to late in the evening) including nights, weekends, overtime and holidays. Shift bids are based on seniority.
TO APPLY:
Go to http://www.sprint.com/callcenterjobs
click “Sacramento", then click “Apply Now".
Background check and drug-screen are required.
“Sprint is proud to be an EEO/AA employer. We value diversity and offer a quality workplace. The single largest factor to the success of Sprint resides with our employees. We value their efforts and provide them with a competitive benefits package. To review the basics of this top-notch benefit package, visit
http://www.sprint.com/hr/benefits.html”
Key Word Searches: call center, contact center, supervisor, sales, quota, commission, representative, customer service, csr, retention, escalated calls, trainer, training, technical gurus, gadgets, IT, help desk, helpdesk, troubleshoot
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