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Job Details
Benefit & Risk Management Services, Inc
Customer Service
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| Job Title: |
Customer Support Representative |
| Date Posted: |
Tuesday, June 22, 2010 |
| Region: |
Folsom |
| Location: |
Folsom |
| Job Id: |
-22730 |
| Job Rate: |
$15/hour |
| Website: |
www.brmsonline.com |
| Description: |
Benefit & Risk Management Services, Inc. (BRMS), an innovative leader in the field of Third Party Administrators, has an incredible opportunity for a Customer Support Representative. If you want to work at a successful, dynamic company that is experiencing unprecedented growth, then this may be the place for you. Through superior service and innovative technology, BRMS provides a single-source solution to administer a wide array of employee benefit plans including major medical insurance, Flex/125 Plans, COBRA, Retiree Administration, and Consumer-Driven Health Plans and HSA’s. Due to the confidential nature of this position, qualified candidates must be able to pass a full credit and criminal background check. NO RELOCATION PROVIDED. BRMS is an Equal Employment Employer.
Position Summary:
The Customer Support Representative (CSR) provides a high level of customer service in a call center environment. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to “delightfully satisfy” our customers.
Essential Duties and Responsibilities: The responsibilities include but are not limited to the following:
• Answers telephone calls using the proper greeting.
• Listens to client’s issues and clarifies the question or problem the client needs to resolve their problem.
• Provides information necessary to resolve client’s inquiry or problem.
• Explains information in layman’s terms so that the client understands the information.
• Demonstrates a high degree of empathy and applies customer service techniques to de-escalate situations where the caller is extremely upset.
• Processes routine insurance changes such as adding dependent(s) or spouse, changing a doctor, and change of address.
• Researches appropriate documents such as Summary Plan Documents to quote benefit correctly.
• Researches information regarding claims.
• Logs all details into the system using proper notation during the call.
• Maintains a high degree of confidentiality and conforms to all applicable HIPAA provisions.
• Maintains excellent attendance and punctuality and adheres to schedule.
Knowledge, Skills, & Abilities:
• Strong computer skills, including Word, Excel, Outlook, and Power Point.
• Excellent verbal and written communication skills
• Call center experience in a medical/benefits environment HIGHLY preferred
• Medical/Benefits Experience HIGHLY preferred
• UR/Claims/COBRA/FSA/Eligibility Experience preferred
Qualifications and Requirements:
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or one year to two years related experience and/or training; or equivalent combination of education and experience.
HOW TO APPLY:
To ensure consideration of your resume, please apply immediately following the detailed instructions below:
• E-mail a cover letter and resume to jobs@brmsonline.com.
• Subject line of the e-mail should read “Customer Support Representative (Folsom)”.
• Cover letter must be placed as text in the body of the e-mail. The cover letter should express your interest in the position and explanation of your call center and medical/benefits experience.
• Attach your most updated resume documenting your job history, duties completed, and skills acquired.
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