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Job Details
Sacramento Regional Transit
Customer Service
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| Job Title: |
CUSTOMER SERVICE REPRESENTATIVE II |
| Date Posted: |
Thursday, October 22, 2009 |
| Region: |
Greater Sacramento Area |
| Location: |
Sacramento |
| Job Id: |
-23222 |
| Job Rate: |
$12.08 - $17.10 per hour |
| Website: |
http://iportal.sacrt.com/WebApps/HR/JobsIndex.asp |
| Description: |
Sacramento Regional Transit District
Human Resources Department
2832 G Street, 2nd Floor
Sacramento, CA 95816
(916) 321-3801
FAX (916) 557-0922
FILING DEADLINE:
Wednesday, November 4, 2009 @ 5:00 p.m.
A SUPPLEMENTAL APPLICATION REQUIRED AT TIME OF APPLICATION
AN ELIGIBILITY LIST WILL BE CREATED FROM THIS RECRUITMENT TO BE USED IN FILLING FUTURE VACANCIES
JOB SUMMARY
Under general supervision, employees in this position provide information-related services to transit customers. Employees in this classification work a variety of shift hours, including evening and weekends.
EXAMPLES OF ESSENTIAL FUNCTIONS
Duties may include but are not limited to the following: Operate Cisco phone system to answer telephone and assist caller with information or referral. Determine best possible route and schedule for customers, upon request. Compute and quote rates for trips using automated system. Answer inquiries and provide information to walk-in customers. Furnish patrons with District literature. Maintain cash box to sell fare merchandise. Collect money, make change and issue receipts. Inventory merchandise and prepare daily deposit.
OTHER JOB FUNCTIONS
Operate standard office machines such as copier, fax, etc.; and specialized departmental equipment. Maintain files, logs, and records. Train other staff. Participate in community outreach events and presentations. Perform related duties as assigned.
MINIMUM QUALIFICATIONS
Education: High School diploma or equivalent.
Experience: Six months of public contact work experience.
FILING
The minimum qualifications as stated on this job announcement represent only the basic requirements of the position. Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application and supplemental application are required for this position.
Applications, supplemental applications, job announcements, and copies of the complete job description are available at 2830 “G” Street, 2nd Floor, Sacramento CA 95816, or through our website at www.sacrt.com.
Completed, original application and supplemental application must be submitted to the Human Resources Department not later than Wednesday, November 4, 2009, at 5:00 p.m.
RT does not accept e-mail applications, on-line applications, or late applications regardless of postmark. RT will not process incomplete applications. Resumes are not accepted in lieu of an application, but may be included with the application. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 321-3801. RT is an Equal Opportunity Employer M/F/D/V.
THIS POSITION FALLS UNDER THE ATU COLLECTIVE BARGAINING UNIT
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