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Job Details
Sacramento Works Employer Services
Customer Service
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| Job Title: |
Client Service Professional HR Block |
| Date Posted: |
Friday, November 20, 2009 |
| Region: |
Greater Sacramento Area |
| Location: |
Greater Sacramento Area |
| Job Id: |
-26005 |
| Job Rate: |
DOE |
| Contact: |
www.ljmorgan@delpaso.seta.net |
| Website: |
www.hrblock.com |
| Description: |
H&R Block - Interviewing for Client Service Professionals (Seasonal) - 100 positions available!
COMPANY DESCRIPTION
H&R Block, founded in 1955, is the world's largest tax services provider. We focus on delivering outstanding customer service and helping our clients reach their financial goals.
JOB DESCRIPTION
Deliver an outstanding client experience by creating a warm and welcoming first and lasting impression that exceeds the unique needs and preferences of each client. Promote teamwork and collaboration. Positions are seasonal and will be located at H&R Block offices in the Greater Sacramento area.
DUTIES
• Greet clients in a personalized, warm, friendly, and inviting manner (on phone and in office).
• Match clients to a tax professional best able to fulfill the client’s needs.
• Schedule and manage client wait time expectations.
• Assure client focus, confidentiality and privacy throughout service period.
• Identify and communicate products or services to unique client needs.
• Handle client exits by verifying current and future needs have been met.
• Partner with team to maintain office cleanliness, organization and materials.
REQUIREMENTS - All candidates must have the following:
• High School Diploma or GED
• At least one year experience in a customer service position
• Must be flexible and able to work weekends and evenings
• Must pass background check
• Must have excellent customer service personality
• Bi-lingual skills preferred but not required
WAGES
$9.00 per hour
HOW TO APPLY
Please call for a brief telephone pre-screen interview.
You must be assigned an interview appointment to participate in a Group Interview on Monday, November 30, 2009: Call (916) 263-3744
Location: Hillsdale Sacramento Works Career Center, 5655 Hillsdale Blvd., Suite 8, Sacramento, CA 95842
Bring an updated resume, pen, 2 right to work documents (SS Card & CA Driver License) OR your Sacramento Works SmartWare Card, bring 3 professional references (with contact information) and dress Business Professional.
Want to be a better candidate?
Be prepared to answer the following questions:
1. What qualities will you bring to this role?
2. What are your strengths/weaknesses?
3. What do you know about H&R Block?
4. Why should we hire you?
5. Why are you the best candidate for this position?
6. What do you consider your most significant accomplishment?.
7. Give an example about a time when you provided excellent customer service or what does good customer service look like to you?
8. Tell about a time when you had an unhappy customer. Explain how you resolved the problem.
Please note: Names of any applicants who have scheduled an appointment but do not show up or do not call to cancel the appointment will be forwarded to the employer as "No Shows" for future reference.
Posting date: Nov. 19, 2009
Posted by: Lin Morgan, Sacramento Works/SETA
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