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Job Details
Gap Inc. Direct
Call Center
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| Job Title: |
Seasonal Customer Service Consultant |
| Date Posted: |
Friday, September 3, 2010 |
| Region: |
Rocklin |
| Location: |
Rocklin |
| Job Id: |
-27183 |
| Job Rate: |
DOE |
| Contact: |
rccc_jobs@gap.com |
| Website: |
www.gapinc.com/careers |
| Description: |
PLEASE APPLY ONLINE AT: WWW.GAPINC.COM/CAREERS
DESCRIPTION
-Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
-Manage customer inquiries by providing product information and processing orders.
-Ensure a superior customer experience that fully supports the Gap Inc. brand promises.
-Possess exemplary customer service skills.
-Ensure timely, one-call resolution with customers.
-Utilize suggestive sales techniques to meet established targets
-Demonstrate conflict resolution and interpersonal communication skills in order to help deescalate customer issues while remaining empathetic in tone and demeanor.
-Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment.
-Comfortable working in a team focused environment.
-Flexibility and adaptability to rapid change.
-Initiate and maintain professional communication.
-Maintain motivation, identifying personal strengths and opportunities and work with supervisor to develop career enhancing skills.
QUALIFICATIONS
-Strong PC skills including internet and windows-based applications
-Knowledge of apparel and fashion terminology
-Strong verbal communication skills
-High School Diploma or GED equivalent.
-Minimum 6 months of customer service and sales experience
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