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Job Details
HomEq Servicing
Call Center
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| Job Title: |
Bilingual Collection Specialist |
| Date Posted: |
Tuesday, November 3, 2009 |
| Region: |
Greater Sacramento Area |
| Location: |
North Highlands |
| Job Id: |
-23451 |
| Job Rate: |
$14 an hour |
| Contact: |
craig.lannak@homeq.com |
| Website: |
www.homeq.com |
| Description: |
HomEq Servicing is a leading full service mortgage servicing company owned by Barclays Capital. At HomEq we see servicing from many perspectives, especially yours. We are a growing company with offices located in Sacramento, CA, Raleigh, NC, and in Boone, NC. We have dedicated significant resources to ensure our staff is well trained and prepared to assist borrowers facing problems making their mortgage payments on time. HomEq offers unique opportunities throughout the organization and we are currently looking for dynamic Bilingual (Spanish/English) Full-Time Collection Specialists to join our team in our North Highlands, California office. Our next on the job paid training class is scheduled to begin on November 30, 2009 (Monday-Friday 8:00 am to 5:00 pm) for four weeks.
To be successful in our environment, you must be a team player, self motivated and have good attention to detail. The ideal candidate must have at least one year customer service or sales experience in a goal oriented or skilled environment. Multi-product collections knowledge is a plus.
Requirements include:
Bilingual (Spanish/English)
High school diploma or Equivalent
Type at least 25 wpm
Good working knowledge of computer software applications
Flexibility to work available call center hours
Good verbal and written communication skills
Proven listening, negotiation and influencing skills
Strong problem solving skills
Ability to handle multiple tasks and proven time management skills
Ability to work in stressful environment
Commitment to performance excellence and self motivated
Responsibilities include:
Aid in the control of consumer delinquency
Use financial counseling skills to educate customers on alternatives to further delinquency
Use multiple systems through automated dialer to quickly analyze account situations
Use analytical skills to negotiate for satisfactory payment arrangements
Overcome customer objections
Meet departmental goals and service level goals
Operate within Federal and State collection and credit reporting laws, as well as corporate guidelines and polices
Compensation & Benefits:
HomEq offers competitive pay starting at $14 per hour DOE + monthly incentives as well as a great benefits package that includes medical, dental, vision, matching 401k and more.
HomEq Servicing is an Equal Opportunity Employer committed to being an inclusive organization in an environment where all are treated fairly and recognized for their individuality. Employment is contingent upon successful completion of a background investigation and drug screening.
If you have the drive to succeed in a competitive environment take the next step for a challenging and rewarding career. We are currently accepting applications for our position that will start on November 30, 2009. To be considered for this position, candidates must apply online. Apply today at www.HomEq.com click on Career Opportunities- Requisition 17630/Collections Specialist 1
HomEq Servicing 4837 Watt Avenue- North Highlands, CA 95660
EOE
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