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Job Details
HomEq Servicing
Customer Service
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| Job Title: |
Loan Counselor 1 |
| Date Posted: |
Wednesday, January 20, 2010 |
| Region: |
Greater Sacramento Area |
| Location: |
North Highlands |
| Job Id: |
-23452 |
| Job Rate: |
$13.50 an hour plus incentives |
| Contact: |
craig.lannak@homeq.com |
| Website: |
www.homeq.com |
| Description: |
HomEq Servicing is a leading full service mortgage servicing company owned by Barclays Capital. At HomEq we see servicing from many perspectives, especially yours. We are a growing company with offices located in Sacramento, CA and Raleigh, NC. We have dedicated significant resources to ensure our staff is well trained and prepared to assist borrowers facing problems making their mortgage payments on time. HomEq offers unique opportunities throughout the organization and we are currently looking for dynamic Full-Time Mortgage Loan Counselors to join our team in our North Highlands, California office. Our next on the job paid training class is scheduled to begin on February 16, 2010 (Monday-Friday 8:00 am to 5:00 pm) for four weeks.
The ideal candidate typically has 1-4+ years loan counseling, customer service or sales and/or equivalent experience. Bilingual (English/Spanish) preferred
Requirements include:
High school diploma or Equivalent
Intermediate competencies in the following:
Communications skills (writing & listening)
Good negotiation and influencing skills
Problem solving skills
Time management skills
Customer service skills
Team work skills
Conflict management skills
Professional & relationship management skills
Responsibilities include:
Aid in the control of (minimize) consumer delinquency
Use all available resources to contact assigned customers
Use influencing and counseling skills to educate customers on alternatives to cure delinquency and prevent foreclosure. (Explain/educate customers on alternatives to foreclosure such as payment options, modification options, short sale options etc, and impacts of each option)
Use analytical skills to analyze customer financials to quickly assess potential account remedies/customer options
Negotiate satisfactory payment arrangements
Identify potential process improvements
Identify potential fraud and notify department fraud coordinator (per procedures)
Identify service issues or failures and takes ownership to escalate as necessary to appropriate management or department. Follows-up within a few days to ensure the issue has been addressed
Works non-standard shift hours as required
Compensation & Benefits:
HomEq offers competitive pay starting at $13.50 per hour DOE + monthly incentives as well as a great benefits package that includes medical, dental, vision, matching 401k and more.
HomEq Servicing is an Equal Opportunity Employer committed to being an inclusive organization in an environment where all are treated fairly and recognized for their individuality. Employment is contingent upon successful completion of a background investigation and drug screening.
If you have the drive to succeed in a competitive environment, it’s time to take the next step for a challenging and rewarding career. We are currently accepting applications for our position that will start on February 16, 2010. To be considered for this position, candidates must apply online. Apply today at www.HomEq.com click on Career Opportunities- Requisition # 18111/Loan Counselor I
HomEq Servicing 4837 Watt Avenue- North Highlands, CA 95660
EOE
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