Golden 1 Credit Union

13 job(s) at Golden 1 Credit Union

Golden 1 Credit Union Sacramento, Ca
Sep 10, 2018
Full time
GENERAL DESCRIPTION: Reporting to the Department Manager, responsible in all aspects of the loan processing operations. Directs and supervises the Loan Processors and other department staff while motivating them to achieve the credit unions strategic goals while upholding exceptional service standards. The supervisor is responsible for motivational leadership with emphasis on teamwork, constant communication, training and performance management. This position will also be responsible in performing supervisory responsibilities in the closing and funding side of the real estate operations, as assigned by the manager. TASKS, DUTIES, FUNCTIONS: Responsible for directing workflow to ensure maximum efficiency on a daily basis. Monitor, organize and prioritize the loan processing workload, and prepare pipeline reports to ensure all department goals, turn-time and service delivery standards are upheld. Directly responsible for the all elements of the loan process of employee and/or VIP loans in conjunction with the real estate operations manager. Communicate and interact with title companies, real estate agencies, member(s), management, loan officers, and other third party service-related vendors. Identify, investigate and respond to requests and inquiries in a timely manner. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position Maintain a current working knowledge of credit union policies, procedures and guidelines as well as an understanding of real estate trends and standards. Sustain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, RESPA, HPML, HOEPA, HCML, anti-money laundering laws, fair lending, HMDA etc., as appropriate to the position. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values Administer process and maintain staff schedules, payroll, personnel reports & performance evaluations for employees, and analysis of management reports. Demonstrate innovation and initiative. Research, analyze, identify alternatives and recommend improvements for operational efficiency. Update and maintain department procedures. Support continuous improvement initiatives within the department and credit union. Responsible in performing additional supervisory responsibilities in the closing and funding side of the real estate operations, as assigned by the manager. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to train and evaluate staff, interact with members, vendors and other department staff. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Credit union management and all levels of staff. EXTERNAL: Members, real estate agents, title companies, credit reporting agencies, mortgage insurance companies, branches, secondary market investors, and others as needed. QUALIFICATIONS: EDUCATION: Associate of Arts degree in Business, Finance is required. Equivalent work experience may be substituted for college degree. EXPERIENCE: Three to five years of progressively responsible real estate lending experience within a mortgage/financial institution and one year of supervisory experience. KNOWLEDGE/SKILLS: Current working knowledge of the real estate/mortgage industry, credit analysis, mortgage processing, loan closing and funding, loan origination systems, FNMA and FHLMC guidelines and sound knowledge of methods and principles of business practices. Strong member relation skills. Solid oral and written communication skills. Solid t analytical skills. Ability to use logical reasoning, make objective observations, evaluations and recommendations. Innovative with high- initiative in all activities. Ability to mentor, coach and train personnel on complex policies and procedures. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Heavy telephone volume. LICENSES/CERTIFICATIONS: 1) MLO Registration required: An individual in this position have been determined to be a Mortgage Loan Originator as defined by the S.A.F.E. Act and whose responsibilities include taking applications and discusses terms and negotiates rates on loans secured by real property. 2) A valid California driver's license and a clear driving record are required.
Golden 1 Credit Union Sacramento, Ca
Sep 10, 2018
Full time
GENERAL DESCRIPTION: The Help Desk Coordinator is the initial point of contact for all Golden 1 end users and for all technical assistance and support related to computer systems, hardware, or software. This position responds to queries, runs diagnostic programs, isolates problems, determines and implements solutions. This position is also responsible for the administration of network and systems access for all end users and vendors ensuring compliance with credit union corporate policies. TASKS, DUTIES, FUNCTIONS: Provide support using remote diagnostics and access tools to internal and offsite employees. Answer phones and respond to tickets via the Helpdesk ticketing system and email. Provides resolution and completion of end-user issues and requests within service level agreements. Administration of employee and vendor accounts access within the Golden 1 network by provisioning and de-provisioning access, ensuring all applicable policies are complied with. Coordinates, supports, and assists with the implementation of desktop/mobile devices, network administrative access, and technical support in a courteous, timely, and effective manner. Coordinate and/or perform hands-on fixes at tier2 level, including installing and upgrading software, installing hardware, configuring systems and applications on PCs, laptops, and mobile devices. Coordinate and/or perform hands-on fixes at tier2 level for network connectivity issues in a WAN/LAN, WIFI and Teller Cash Dispensers in an Enterprise environment. Maintain tables, parameters, and setting within the VMS Host System for terminals, desktop computers, printers, and cash dispensers. Communicate all updates for proper maintenance of equipment to the appropriate staff. Keep management updated on outstanding issues that are not resolved in a timely manner in accordance with established escalation procedures. Develop, document and implement operating procedures and conducts training as required Develop and maintain a clear understanding of the business area needs and incorporating these needs into technical solutions by updating, developing and maintaining a thorough knowledge of credit union procedures, products, service, and data processing systems. Properly escalates when user and system related security standards are not adhered to Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Performs other job-related duties as necessary.   PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required with a focus on troubleshooting and error identification. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:All levels of staff and management EXTERNAL: Vendors QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum and prerequisite completion Computer Technology classes. EXPERIENCE: Working knowledge of Microsoft Windows desktop operating system and MS Office. Working knowledge of system hardware to include, PC's, printers, iPhones, iPads, and laptops. Working knowledge with remote diagnostic tools like RDP, VNC, and MS Remote Assistant. Working knowledge of network and system troubleshooting. Demonstrates basic knowledge with systems security practices. 3. CERTIFICATIONS: CompTIA A+ or equivalent work experience PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday to accomplish tasks. Availability for emergency and on call duty 24 hours a day, 7 days a week, as needed. Occasional travel may be required. Lift and carry communications equipment and computer hardware weighing up to fifty pounds. Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. Hearing within normal range. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. May work additional work hours to accomplish tasks.
Golden 1 Credit Union Sacramento, Ca
Sep 10, 2018
Part time
GENERAL DESCRIPTION: This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information accurately. Achieve performance standards commensurate to grade level in call volume, phone efficiency in a fast-paced environment and quality. Appropriately identify solutions to address/resolve members inquiry helping members take advantage of Golden 1 service/products by providing features and benefits. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations. Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions. Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services. Complete Regulatory Training Modules as required. Model Golden 1 core values. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to ensure an exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL : All levels of management and staff. EXTERNAL : Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION:   Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE:   One year customer service experience and/or six months financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE/SKILLS: Strong oral and written communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while reolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level in call volume, phone efficiency and Quality Assurance. Skill testing related to product knowledge (PKOR). Knowledge of intranet/internet. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Golden 1 Credit Union Sacramento, CA
Sep 10, 2018
Full time
GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize The Golden 1 non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Communicate and interact with the Golden 1 staff to gather information for resolution of delinquent accounts. Prepare and process all pertinent documentation necessary to resolve delinquent accounts. Review Credit Union records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Evaluate payments (regular and irregular) being made on delinquent accounts and determine how the payment will be applied; i.e., principal, interest, escrow, and late charges, or possibly return payment if foreclosure proceedings have been initiated or payment is unacceptable. General knowledge of repossessions from assignment through insurance claims, if warranted, and disposal/deficiency. Other duties as assigned. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. EXTERNAL: Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is required. EXPERIENCE: Six months up to 1 year performing general collection duties in a collection environment. KNOWLEDGE/SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish #LI-NM1IND-123#LI-POST#GD
Golden 1 Credit Union Sacramento, CA
Aug 22, 2018
Full time
GENERAL DESCRIPTION: Defines, manages and oversees the areas of company technology, seven days a week, twenty-four hours a day, that are applicable to IT systems and support. Develop, implement and manage business technology objective plans, goals and project activities. Coordinates the design, development, implementation, and operation of systems. Analyzes present technologies in order to evaluate the feasibility of such technology for current and future growth. Proactively makes recommendations for technology improvements as well as educates all levels of staff on system concepts as needed. Responsible for effective data and system recovery to include disaster recovery planning, implementation and periodic testing. Ensures that staff areas are adequately covered and managed at all times and that documentation and procedures are maintained. Follows up on information technology security issues, audit findings and system implementations to ensure that systems are operational and secured appropriately. TASKS, DUTIES, FUNCTIONS: Oversee the day-to-day operations of information technology including help-desk, desktop support, computer systems, computer operations, voice and data communication systems, disaster recovery planning, testing and implementation, vendors, data centers, operating systems and hardware environments. Respond to the needs of the technology division seven days a week, twenty-four hours a day, and be prepared to oversee critical initiatives or production issues daily. Maintain a current environment and introduce change with adequate testing and preparation to minimize impact to internal system users and members. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Develop and manage project plans, technology strategies and goals. Develop business and technical case studies that explore detailed concepts, enhancements, resource utilization and trends while recommending and overseeing appropriate action for maintenance and improvement. Ensure that effective capacity planning takes place across the technology delivery channels whether for the member or for the internal end user. Review, submit, recommend and implement various requests for new or additional equipment or systems. Responsible for developing, managing, monitoring performance, policy compliance and reporting staff findings to management. Develop, review, modify, and implement standards and procedures for all facets of technology systems. Active contributor to meetings and projects both internal to the technology team as well as those assigned to throughout the business. Evaluate technology system efficiencies and deficiencies and make recommendations and take actions where appropriate.     PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to manage the IT Systems and Operations departments. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Board, Supervisory Committee, CEO, Senior Management, and all levels of staff. EXTERNAL: Vendors and Suppliers. QUALIFICATIONS: EDUCATION: Bachelor's Degree in Business Administration, Finance, Accounting, Computer Science, or Management Information Systems preferred. Master's Degree in related areas considered a plus. EXPERIENCE: At least 7 years of technology related experience is required. Five of these years must be in a management capacity in a medium to large Information Technology organization. KNOWLEDGE/SKILLS: Competencies: Business Knowledge, Communications, Member focus, Leadership Skills, Interpersonal Skills, Project Management, Strategic Outlook, Team Building. Strong oral and written communication skills. Knowledge of financial industry business practices. Experience with large, medium and small systems. Experience in complex distributed computing environments. Knowledge of networking terminology, methods, and architecture. Experience with telephone switching equipment, terminology, and methods. Knowledgeable about operating systems including those utilized in client, server and midrange environments. Thorough familiarity with project management tools and methodologies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Moderate travel by car or public conveyance. LICENSES/CERTIFICATIONS: Possession of a valid California driver's license is required.
Golden 1 Credit Union Sacramento, CA
Aug 22, 2018
Full time
1. Drives the Office of the EVP/SVP by managing an extremely active calendar of appointments and prioritizing accordingly; provides the EVP/SVP with background information, meeting summaries, and/or supporting documents in preparation for scheduled appointments, meetings, and speaking engagements. 2. Coordinates conference scheduling and registration of travel arrangements for the EVP/SVP. Prepares complex and detailed travel arrangements and itineraries in an organized and useful manner. Prepares the EVP/SVP for meetings and travel by providing necessary information and reports for engagement. 3. Prioritizes conflicting needs; handles matters expeditiously and proactively, and follows through on projects to successful completion, often with deadline pressures. 4. Greets and screens visitors in a friendly and helpful manner. Tactfully handles inquiries/concerns, including those seen as confidential or sensitive in nature. Provides a bridge for smooth communication between the EVP/SVP's office and internal departments. 5. Researches, prioritizes, and follows up on incoming issues and concerns addressed to the EVP/SVP. Determines appropriate course of action, referral, or response. Interacts with all levels of management and staff on issues or concerns, and make decisions as necessary. Exercises tact, judgment, initiative, and knowledge of EVP/SVP's functional areas to determine those that can be handled by subordinates, staff, and other offices. 6. Composes executive-level communications for signature by or on behalf of the EVP/SVP. Creates, develops, modifies, and analyzes reports using business best practices. Distributes reports timely and accurately. Consolidates large amounts of data and information into an easy-to-read format. 7. Maintains a thorough understanding of Corporate policies. 8. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 9. Attends management meetings as requested. Records and prepares minutes in conformity with best practices. Prepares summaries for follow up and then follows through to completion. 10. Provides support and backup to Executive Assistants within Administration, as needed. 11. Completes EVP/SVP expense reports. 12. Identifies issues before they become problematic and offers innovative solutions that are in compliance with policies. 13. Performs other assignments as required. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff and management. 2. EXTERNAL: Members, regulators, credit union industry associations, community and strategic partners, travel agency personnel, and other individuals and groups contacting management. QUALIFICATIONS: 1. EDUCATION: Minimum of AA degree in business related courses preferred. 2. EXPERIENCE: Five plus years of solid experience in Executive Assistant work required. Three plus years of progressively responsible work experience working for senior management positions. 3. SKILLS & ATTRIBUTES: Superb professionalism, tact, diplomacy, and discretion. Proactive mentality with excellent problem solving and judgment skills in a fast paced setting and with a strong work ethic. Anticipate assistance by identifying issues, needs, options, and solutions before being asked. Knowledge of the Credit Union and its goals and awareness of business initiatives and priorities Quick learner, responsive, ability to multi-task, and strong time and calendar management and organizational skills. Strong project management skills to track multiple concurrent projects and follow-through with senior management as required keeping deliverables and deadlines on track to successful completion. Independent worker with ability to be flexible and work in a team environment. Demonstrated advanced proficiency with Microsoft Windows Office Suite (Word, Excel, Outlook, and PowerPoint), Adobe Acrobat, Survey tools, and other standard office equipment (telephone, facsimile, copier, etc.). Strong verbal and written communication skills with astute attention to grammatical details. Strong interpersonal skills, friendly, and adaptable. Demonstrates exceptional service, professionalism, and confidentiality in all interactions and communications. 4. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Corrected vision and hearing within the normal range. A device to enhance hearing will be provided if needed. Occasional lifting, bending, and stooping throughout the workday, weighing up to fifteen pounds. Limited local and statewide travel by car or public conveyance. Unusually long work hours may be required to accomplish tasks.   #IND-123#LI-DA1#CB
Golden 1 Credit Union Rancho Cordova, Ca
Aug 22, 2018
Full time
GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize The Golden 1 non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: Place and receive a high volume of inbound and outbound calls in effort to negotiate re-payment plans for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Accept incoming telephone inquiries for the resolution of delinquent accounts from branches, members, and other credit union staff. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Communicate and interact with the Golden 1 staff to gather information for resolution of delinquent accounts. Prepare and process all pertinent documentation necessary to resolve delinquent accounts. Review Credit Union records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Evaluate payments (regular and irregular) being made on delinquent accounts and determine how the payment will be applied; i.e., principal, interest, escrow, and late charges, or possibly return payment if foreclosure proceedings have been initiated or payment is unacceptable. General knowledge of repossessions from assignment through insurance claims, if warranted, and disposal/deficiency. Other duties as assigned. Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. EXTERNAL: Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is required. EXPERIENCE: Six months up to 1 year performing general collection duties in a collection environment. KNOWLEDGE/SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish #LI-NM1IND-123#LI-POST#GD
Golden 1 Credit Union Sacramento, Ca
Aug 22, 2018
Full time
GENERAL DESCRIPTION: Evaluate member activity using manual and automated processes for evidence of fraud. Detection, investigation, and proper resolution of fraudulent activity high risk debit and credit card transactions on member accounts with a sense of urgency in a fast paced environment, card products, ATMs and online services. Utilizes manual and automated reports to detect and verify suspicious transactions on credit, debit and ATM cards. Identifies, tracks and contacts members to verify suspicious credit and debit card activity. Reports verified fraud to both internal claims processing and vendors. Facilitates fraud reporting process, ensuring a positive member experience Investigates credit/debit fraud and dispute transactions on behalf of members; reviews and makes recommendations for action in pursuit of recovery. Responsible for process from preparation, processing and finalizing claim disposition. Every phase of the review process must be closely documented based on established guidelines and/or procedures. TASKS, DUTIES, FUNCTIONS: Responsible for the operation of and processes related to card fraud monitoring products. Creating and maintaining a positive and informative member experience when verifying or taking a report of fraud. Identify, investigate, and respond to and/or resolve all card fraud or dispute claims and matters. Research/review documents for submission of fraud and dispute claims. Establish oral and written communications with VISA, merchants, processors, law enforcement, and members, as necessary. Report/escalate any potential issues. Resolve member/branch issues and related service concerns and report/escalate any potential issues that may affect credit union assets or member satisfaction. This includes resolving Branch/Department/MSCC phone calls and emails in a timely manner. Provide relevant information from uncovered fraud accounts to other business units and investigating authorities. Collects, evaluates, and documents all evidence obtained during an investigation for recovery. Order retrievals and provide documentation required for charge backs as needed ensuring text is precise according to Visa rules. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to position. Comply with all established internal audit, security and credit union rules, regulations and departmental procedures. Maintain knowledge by keeping updated with credit card regulations or procedures through emails, publications, online resources, and procedure changes. Perform charge backs to assist in the recovery of fraudulent or disputed transactions based on appropriate fraud or dispute codes as outlined by VISA regulation. Maintain knowledge of Visa Dispute Resolution yearly revisions every April and October. Process reimbursements to member accounts as appropriate with notification based on Regulation Z and E as required. Update notes and information on all Claims systems; maintain call records and adjustment maintenance information. Perform additional duties as necessary to maintain daily operations. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branch staff, Loan Services, Collections, Member Service, and Loss Prevention. EXTERNAL: Law enforcement, members, processors, vendors, merchants, peer credit card operators. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum. EXPERIENCE: Minimum one year's experience in a financial institution or credit/debit card experience. KNOWLEDGE/SKILLS: Ability to effectively communicate results to members, acquirer, and or merchants and meet mandatory time frames. Knowledge of Credit Union products, services, policies & procedures. Operating knowledge of Visa regulations and Federal/State Regulations specific to debit/credit cards. Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. High attention to detail in working and investigating files with emphasis on deadlines. Effective oral and written communication skills. Basic Excel skills Knowledge to operate facsimile machine, ten key, microfiche, electronic banking equipment; basic PC knowledge of Windows environment, and office filing logic. Must be self-motivated and capable of working both independently as well as in a team environment. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. #LI-NM1IND-123#LI-POST#GD
Golden 1 Credit Union Sacramento, Ca
Aug 22, 2018
Full time
GENERAL DESCRIPTION: Receives, reviews, audits and disburses loan applications through the Credit Union Direct Lending program to maintain quality of program, ensure accuracy of loan information, and provide member and dealership satisfaction. TASKS, DUTIES, FUNCTIONS: 1. Receive and audit appropriate paperwork sent from the vehicle dealerships. Research and identify missing information and communicate discrepancies with dealership personnel. Perform verifications on application data to ensure accuracy prior to funding. 2. Ability to identify red flags in loan documentation in order to avoid potential fraud. 3. Determine whether loan warrants disbursal as per Golden 1 established guidelines. 4. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. 5. Fund appropriate monies to dealerships with the appropriate administrative fee. 6. Assist department staff with gathering information and preparation of reports. 7. Communicate and interact with department management and staff to provide information on loan status. 8. Help in other areas within Lending as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Prolonged sitting throughout the workday performing the job. 2. Normal vision range required to read loan documents to determine status. 3. Effective oral and written communication skill required to interact with dealerships, staff and members to perform constructive follow-up. QUALIFICATIONS: 1. EDUCATION:   Successful completion of High School curriculum is required. 2. EXPERIENCE:   One year in a lending position performing contract review is desired. Appropriate related experience is acceptable. 3. KNOWLEDGE/SKILLS: Clerical skills, telephone skills, credit reporting equipment, electronic banking equipment, ten key, facsimile machine skills, and personal computer filing skills. Close attention to details. PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday. 2. Corrected vision in the normal range. 3. Must possess sufficient manual dexterity to skillfully operate an on- line computer terminal and other standard office equipment, including a typewriter, if needed, calculator, personal computer, facsimile machine, and telephone.
Golden 1 Credit Union Sacramento, Ca
Aug 22, 2018
Full time
GENERAL DESCRIPTION: Manage the mortgage processing, underwriting and closing functions for the Home Loans Equity Operations team. Manage the Equity processing and closing team to ensure that all mortgage loans are processed and closed in a timely, accurate and compliant manner. Manage the Equity underwriting team to ensure that all mortgage loans are underwritten accurately and in accordance with Golden 1 guidelines. Work closely with the team to provide market leading service and turn times on all mortgage applications. TASKS, DUTIES, FUNCTIONS: Oversee all underwriting, processing and closing functions within Home Loans on all home equity loans and home equity lines of credit. Develop, manage and maintain work flows for all stages of the equity process. This includes managing procedures at a high level to ensure that we are operating at maximum efficiencies at all times. Direct and counsel staff with their assigned functions. Measure and assess staff performance relative to adherence with the Credit Union's established production and performance standards. Address non-performing staff in an efficient and effective manner. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Maintain a thorough understanding of the credit union's credit culture and a current working knowledge of all mortgage products, policies and procedures. Communicate strategies that are focused on the delivery of key business goals. Facilitate formal classroom training, on the job training and provide on-going developmental training through applicable seminars/webinars as well as individual counseling. Investigate and respond to member concerns and complaints in a timely manner to ensure compliance with the Credit Union's policy and procedures for exceptional service. Collaborate with the Home Loans Senior Management team to identify, research and evaluate opportunities to enhance our operations. Work closely with the business analysts to ensure the timely reporting of lending production, pipeline management, statistics, trends and rate management to Senior Management. Assist in managing vendor relationships. Perform periodic testing of existing and new vendor applications, databases and systems to ensure that they are performing within standards. Serve as the acting manager when business-line managers are unavailable. Recommend/make decisions for business continuity. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills are required for operations training and development, preparing and presenting reports, and general daily communication with management, staff, and vendors. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.   ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:   Home Loans staff, Management, Executive Group, Audit, Credit Risk, Loss Mitigation, Quality Control, Loan Servicing, Loss Prevention, Contact Center and Branch staff. EXTERNAL:   Members, external auditors, title companies, appraisal companies, mortgage insurance companies, other service providers, governmental agencies, investors, and real estate agents. QUALIFICATIONS: EDUCATION:   Bachelor's degree in business administration/management, or equivalent work experience.   EXPERIENCE:   A minimum of seven years processing and underwriting mortgage loans for a financial institution or similar experience, and at least three years of management experience is required. KNOWLEDGE/SKILLS: Demonstrated leadership and decision making abilities High level of member service Knowledge of federal and state laws and regulations and Golden 1 policies and procedures Oral, written and presentation skills must be well developed Excellent interpersonal and group dynamic skills Team player with supervisory and training skills Exceptional analytical skills and the ability to apply sound judgment while rendering decisions in a time-sensitive, production-driven environment is required Knowledge of automated systems PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required Corrected vision within the normal range Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 15 lbs. as may be required Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Minimal local and statewide travel by car or public conveyance Unusually long work hours may be required to accomplish tasks #LI-NM1IND-123#LI-POST#GD 
Golden 1 Credit Union Sacramento, CA
Aug 21, 2018
Full time
GENERAL DESCRIPTION: The Chief Human Resources Officer is responsible for determining and providing leadership in developing and executing Human Resources strategy in support of the overall business plan and strategic direction of the organization. Specifically, the Chief Human Resources Officer will oversee the areas of succession planning, talent management, change management, organizational & performance management, training & development, and compensation. The Chief Human Resources Officer provides strategic leadership by articulating Human Resource needs and plans to the President & Chief Executive Officer and senior management team. PURPOSE STATEMENT: To be the catalyst in creating a positive working environment at the Golden 1 Credit Union that attracts, develops, retains, and fosters a dynamic workforce. To cultivate the employees of the Golden 1 into a labor force that is fully engaged, proud to be part of Golden 1, and committed to embracing Golden 1's mission, vision and core values. To be the advocate for employee communications encouraging open and transparent dialog across the organization resulting in a culture of teamwork and trust. TASKS, DUTIES, FUNCTIONS: Establish and implement HR efforts that effectively communicate and support the Credit Union's mission, vision, and strategic business goals. Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training & leadership development, compensation, and benefits. Cultivate and nurture Golden 1's unique culture of trust and service while ensuring its alignment with business goals and objectives. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values. Work with senior management to establish a sound plan of management succession that corresponds to the Credit Union's strategy and objectives. Function as a strategic business advisor to senior management regarding key organizational and management issues. Develop and implement comprehensive strategic recruiting and retention plans to meet the human capital needs and strategic goals of the Credit Union. Develop and implement comprehensive compensation and benefit plans that are competitive and cost effective for the Credit Union. Direct the development of organizational development programs. Create and implement leadership development programs and perform regular assessment of skill sets and gap analysis to determine and deliver training solutions. Partner with business unit leaders to help strengthen the overall work environment and to ensure that decisions affecting employees are based on data and information in alignment with the Credit Union's business strategy. Participate and/or lead investigations of employee grievances, claims of violation of company policies & procedures, and work with departments to take the appropriate actions. Determine and recommend employee relations practices necessary to establish positive employer-employee relationships white promoting a high level of employee morale. Direct a process of organizational planning that evaluates structure, job design, training & development, and manpower forecasting throughout the Credit Union. Establish Golden 1's wage and salary structure, pay policies, performance appraisal programs, employee benefit programs and services. Manages administration and monitors for effectiveness and cost containments. Keep informed on general trends regarding human resources, laws and practices, maintain contact with Human Resources professionals within the industry, and represent The Golden 1 at industry-related events. Upon Board approval, plan, implement, and manage the annual Human Resources and Training budgets. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to establish goals, direct and evaluate staff, interact with employees, peer credit unions, outside vendors, prepare recommendation and reports, and make presentations. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:   Board of Directors, management group, and all levels of staff. EXTERNAL:   Potential employees, peers in other financial organizations, benefits contractors, legal counsel, governmental agencies, trade organizations, consultants, payroll contractors, financial industry training associations, and community organizations. QUALIFICATIONS: EDUCATION:   Bachelor's Degree in related field.Master's degree a plus. EXPERIENCE:   Ten or more years of progressively responsible Human Resources management experience at a senior level. KNOWLEDGE/SKILLS:   Demonstrated excellence as a strategic thinker who can put plans into action to achieve mutually-agreed upon goals in a fast-paced professional environment. Strong interpersonal, organization and management skills. Manage credit union resources. Fosters bottom line accountability. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Minimal travel by car and/or public conveyance for trips at some out-of-area locations or across the United States.
Golden 1 Credit Union Sacramento, CA
Aug 21, 2018
Full time
GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met. 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS:  1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. GENERAL DESCRIPTION: Under the direction of the Senior Manager of Shared Services, this position is responsible for managing and maintaining the centralized complaint process. Retrieve and analyze open complaint cases, update/complete missing data, review, research, investigate and compile supporting documents. Determine the best course of action and create appropriate response, obtain approval, deliver response, and manage case lifecycle. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. TASKS, DUTIES, FUNCTIONS: 1. Manage the centralized complaint end-to-end process, ensuring all complaints (verbal and written) are properly handled from intake through resolution. 2. Review, research, investigate, and compile supporting documentation for all open complaints from applicable sources/applications/systems. 3. Perform timely enhanced root cause and trend analysis, and identify operational improvement opportunities that may result in the development or changes to training, policy and procedures, and process. Develop and present recommendations to appropriate stakeholders. 4. Identify operational improvement opportunities, identify potential regulatory concerns, and develop process improvement recommendations. 5. Monitor and manage all cases within complaint management system to ensure appropriate classification and SLA expectations are met 6. Analyze all complaints to identify incomplete cases with missing data; correct incomplete cases accordingly. 7. Analyze, determine proper classification and type of response, and create appropriate responses for all complaints, both verbal and written. 8. Manage approval process to obtain appropriate approvals and timely deliver responses to internal and external customers. 9. Responsible for inbound/outbound calls from/to internal and external customers to ensure complaints are resolved timely. 10. Maintain confidentiality of documentation and communications from and to consumers related to complaints or complaint resolution. 11. Maintain thorough knowledge and understanding of corporate and departmental policies and procedures. 12. Maintain thorough knowledge and understanding of state and federal compliance laws, rules, regulations, and procedures. 13. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: 1. Effective oral and written communication skills required to read, post, and handle complex computer programs and reports. 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: All levels of staff. 2. EXTERNAL: Members and authorized third parties. QUALIFICATIONS: 1. EDUCATION: Bachelor's Degree (BA/BS) preferred. May be considered if individual demonstrates skill level appropriate for the position. 2. EXPERIENCE: Four years or more related experience within disciplines as noted above with emphasis on consumer financial protection regulations, state and federal laws, complaint resolution and/or problem solving. Banking, Credit Union, or other financial services industry experience required. 3. KNOWLEDGE/SKILLS: Strong writing skills and oral communication skills. Strong analytical and comprehensive skills. Ability to work well with others in a dynamic team environment. Ability to work independently, multi-task effectively and meet deadlines with limited supervision. Ability to develop and communicate recommendations for improvement opportunities and influence positive outcomes. Strong foundation in credit union philosophy, member service and member experience. Strong knowledge of state and federal compliance laws, rules, regulations, and procedures. Strong personal computer skills with systems applications (Microsoft Office: Excel & Word, Visio, Adobe Acrobat, PowerPoint, etc.). PHYSICAL REQUIREMENTS: 1. Prolonged sitting throughout the workday with occasional mobility required. 2. Corrected vision within the normal range. 3. Hearing within normal range. A device to enhance hearing will be provided if needed. 4. Ability to lift 15 lbs. as may be required. 5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. 6. Minimal travel to attend meetings by car and/or public conveyance for conferences due diligence reviews or training sessions held at out-of-area locations or across the United States. Overnight travel may be required on a limited basis as needed to support strategic development initiatives and occasional long hours may be needed to accomplish work. LICENSES/CERTIFICATIONS:  Compliance Certification preferred but not required. #LI-NM1 IND-123 #LI-POST #GD
Golden 1 Credit Union Sacramento, Ca
Aug 21, 2018
Part time
GENERAL DESCRIPTION: This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information accurately. Achieve performance standards commensurate to grade level in call volume, phone efficiency in a fast-paced environment and quality. Appropriately identify solutions to address/resolve members inquiry helping members take advantage of Golden 1 service/products by providing features and benefits. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations. Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions. Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services. Complete Regulatory Training Modules as required. Model Golden 1 core values. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to ensure an exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL : All levels of management and staff. EXTERNAL : Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION:   Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE:   One year customer service experience and/or six months financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE/SKILLS: Strong oral and written communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while reolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level in call volume, phone efficiency and Quality Assurance. Skill testing related to product knowledge (PKOR). Knowledge of intranet/internet. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.