AutoNation

8 job(s) at AutoNation

AutoNation Roseville, CA, United States
Jul 12, 2018
Full time
Position Overview The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.  Who Would I Interact With? This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Service Managers, Sales Associates and Managers, just to name a few.  What are the day-to-day responsibilites? Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.  Documenting work performed on each vehicle on the repair order. Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate. Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Service Technician is measured by achieving: Targeted production Targeted sales Targeted Customer Satisfaction Index What are the requirements for this job? High School diploma or equivalent Experience as an express/quick lube technician is preferred Attention to detail Ability to follow processes to ensure quality and safety Valid in-state driver’s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Technician role.  Opportunities may include: Service Technician Service Advisor AutoNation is an equal opportunity employer and a drug-free workplace.
AutoNation Roseville, CA, United States
Jul 12, 2018
Full time
Position Overview The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. Who would I interact with? This position interacts daily with the Service Advisors, Service Managers, Sales Associates, Sales Managers, support staff and customers, just to name a few.  What are the day-to-day responsibilities? Assist with service write-ups and tagging of customer cars and trucks  Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer  Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately  Transport customers and dealership personnel as needed  Perform deliveries as required  Clean interior and exterior of new and used vehicles  Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards  Return vehicle keys to the appropriate service consultant   Pick up vehicles from and deliver vehicles to storage  Pick up parts from the Parts Department   Test batteries of customer vehicles in service drive  Maintains building and ground as needed  Assist with shop clean-up and deliveries when needed  What are the requirements for this job? High School Diploma or equivalent 6-12 months of previous work experience (preferred)  Ability to read and comprehend written instructions and information  Demonstrated effective communication and interpersonal skills  Ability to handle machinery safely   Ability to drive manual transmission vehicles  Demonstrated customer service skills  Must have a valid drivers license Ability to operate an automobile  AutoNation is an equal opportunity employer and a drug-free workplace.
AutoNation Roseville, CA, United States
Jul 12, 2018
Full time
Position Overview The Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.  This role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into “raving fans.”  Who Would I Interact With? This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? Setting, confirming and preparing for appointments with customers to expedite their service experience Greeting customers in a timely and friendly manner Determining vehicle needs based on customer information and a vehicle walk-around Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle Producing repair orders for customers with full transparency including cost and time estimates Communicating frequently with Technicians and Parts Associates to ensure timely completion of work Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed Creating a great vehicle delivery experience for the Customer Following up with Customers to ensure satisfaction Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Service Advisor is measured by achieving: Targeted sales goals Targeted Customer Satisfaction Index What are the requirements for this job? High School diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Ability to thrive in a fast-paced environment with many priorities Prior sales experience preferred but not required Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology Valid in-state driver’s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Advisor role.  Opportunities may include: Service Management Collision Estimator Sales Associate AutoNation is an equal opportunity employer and a drug-free workplace.
AutoNation Roseville, CA, United States
Jul 12, 2018
Full time
Position Overview The Service Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.  Who Would I Interact With? This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.  What are the day-to-day responsibilities ? Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.  Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer. Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles. Documenting work performed on each vehicle on the repair order. Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”  Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate. Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Service Technician is measured by achieving: Targeted production Targeted sales Targeted Customer Satisfaction Index What are the requirements for this job High School diploma or equivalent 2+ years experience as an automotive technician Automotive technical training (varies based on store needs) Attention to detail Organization and follow-up skills Valid in-state driver’s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in a Service Technician role.  Opportunities may include: Master-Certified Technician Service Advisor Service Management AutoNation is an equal opportunity employer and a drug-free workplace.
AutoNation Roseville, CA, United States
Jul 12, 2018
Full time
Position Overview The Sales Associate has the opportunity to interact with hundreds of customers to help guide them in their vehicle purchase.  This could be through an Internet-lead, a phone call or a customer who walks in to the store.  We are looking for retail minded Sales Associates to create an exceptional vehicle-buying experience to build customer loyalty to AutoNation. Who Would I Interact With? This position interacts daily with Customers, Sales Managers, other Sales Associates, Financial Services Managers and Service Associates, just to name a few.  What are the day-to-day responsibilities? Welcoming customers and listening to their needs Using a consultative selling process to match the best vehicle to the Customer needs Creating a great vehicle delivery experience for the Customer Following up with Customers to ensure satisfaction Prospecting through referrals and other creative approaches Setting and achieving targeted sales goals Gaining superior product knowledge to effectively help Customers Transition Customers to the Service Department to support their ownership experience Providing an exceptional customer experience to drive loyalty How will I know if I am successful? The performance of a Sales Associate is measured by achieving: Targeted unit sales and gross profit Targeted Customer Satisfaction Index What are the requirements for this job? High School diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology Valid in-state driver’s license and have and maintain an acceptable, safe driving record AutoNation is an equal opportunity employer and a drug-free workplace.
AutoNation Roseville, CA, United States
Jun 19, 2018
Full time
Position Overview The Service Cashier/Administrator is responsible for processing payments for work completed or purchase of parts requests, proper reconciliation of repair orders and parts invoices, and the collection of money from Parts and Service transactions in the dealership. What are the day-to-day responsibilities? Inspect every service repair order and/or parts invoice for proper completion and accuracy Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies Calculate the materials charge applicable for each order Calculate the taxes to be charged on the categories of goods or services taxed in the local area Collect the total retail charges from the customer in cash, check or authorized charge account Provide the customer with the proper change and/or receipt Complete the accounting section of the repair order as directed by the controller Update the customer's service history file according to the procedures specific to the department's service history system Deliver to the accounting department all repair orders and parts invoices closed during the business day Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle File repair orders as directed by the service department manager Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available Control and turn into the business office any sublet bills associated with the repair orders Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, it's employees, or customers Perform any other administrative tasks as directed by management What are the requirements for this job? High school diploma or equivalent Ability to read, write, add, subtract, divide and comprehend written instructions and information 6-12 months previous work experience (preferred) Demonstrated customer service skills Demonstrated communication and interpersonal skills Previous industry experience (preferred) Ability to operate an automobile AutoNation is an equal opportunity employer and a drug-free workplace.
AutoNation Roseville, CA, United States
Jun 19, 2018
Full time
Position Overview The e-Commerce Sales Associate has the opportunity to help Customers buy the way they want to buy, online, over the phone and in person. The e-Commerce Sales Associate will interact with hundreds of Customers that begin as internet leads or phone calls and will work with these customers throughout every step of the car buying process. The goal is to create an exceptional vehicle-buying experience to build customer loyalty to AutoNation. Who would I interact with? This position interacts daily with Customers, Sales Managers, other Sales Associates, Sales Managers, Financial Services Managers and Service Advisors, just to name a few.  What are the day-to-day responsibilities? Responding to leads in a timely fashion, answering questions, providing information and helping guide Customers throughout the car buying experience. Providing an exceptional customer experience to drive loyalty. Transitioning Customers effectively from phone and internet contact to their in-store experience. Using a consultative selling process to match the best vehicle to the Customer needs. Creating a great vehicle delivery experience for the Customer. Following up with Customers to ensure satisfaction Prospecting through referrals and other creative approaches. Setting and achieving targeted sales goals. Gaining superior product knowledge to effectively help Customers. Transition Customers to the Service Department to support their ownership experience. How will I know if I am successful? The performance of an e-Commerce Sales Associate is measured by achieving: Targeted unit sales and profit Targeted Customer Satisfaction Index What are the requirements for this job? Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Demonstrated ability to sell Demonstrated communication and interpersonal skills Organizational and follow-up skills Experience and desire to work with technology Valid in-state driver’s license and have and maintain an acceptable, safe driving record High School diploma or equivalent What are the opportunities for career growth? Our Associates have many choices for career growth and development after success in an e-Commerce Sales Associate role.  Opportunities may include: Sales Manager Financial Services Manager Service Advisor AutoNation is an equal opportunity employer and a drug-free workplace.
AutoNation Roseville, CA, United States
Jun 19, 2018
Full time
Position Overview The Retail Parts Shipping and Receiving Associate verifies and keeps records on incoming and outgoing shipments and prepares items for shipment. Assures proper control of parts inventory and related administrative functions. What are the day-to-day responsibilities? Count, weigh or measure items on incoming and outgoing shipments, verity information against invoices, orders and other records Determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates Keep all bins, aisles and storage areas clean and clearly labeled Maintain receiving and shipping records, delivery truck maintenance records and returned parts records Unpack and examine incoming shipments, reject damaged items, record shortages, and correspond with shipper to rectify damages and shortages Ensure that outgoing shipments meet specifications Maintain inventory of shipping materials and supplies Must be able to operate heavy machinery (i.e. forklift, pallet jack, etc.) What are the requirements for this job? High School Diploma or Equivalent Ability to read and comprehend instructions and information One year of experience in a retail or wholesale parts department Must have a valid driver's license Ability to interpret vendor catalogs. Ability to use parts department computer system Good communication skills Ability to operate an automobile AutoNation is an equal opportunity employer and a drug-free workplace.