The Software Engineer will design, build, test and implement new features and functionality for global Interactive Voice Response (IVR) systems which run on the Genesys Voice Portal platform. You will be responsible for system analysis, creating technical specification documents, developing source code, preparing unit/integration test plans, and release management. Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.
Ideal candidates will have: Knowledge & Experience:
Skills & Abilities:
Problem Solving & Decision Making:
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Since 1947, our firm has been dedicated to delivering exceptional asset management for our institutional, retail, and high-net-worth clients. By bringing together multiple, world-class investment teams in a single firm, we’re able to offer specialized expertise across a full range of asset classes, supported by the strength and resources of one of the world’s largest asset managers. This has helped us become a trusted partner to financial advisors and investors across the globe.