Customer Service Consultant (Seasonal)

  • Gap Inc
  • Rocklin, CA, United States
  • Nov 13, 2017
Seasonal Accounting / Finance Customer Service Sales / Retail

Job Description

Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us.

Reasons to love working for Gap Inc.

  • Generous Employee Discount
  • Flexible Schedules - Full and Part-time
  • Opportunity to Transition into Regular Employment
  • Empowerment to Help the Customer

We are seeking passionate, service-oriented Seasonal Customer Service Consultants to:

  • Demonstrate exemplary customer service skills over the phone in every interaction.
  • Ensure timely, first-call resolution with customers.
  • Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources.
  • Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.
  • Utilize effective time management and prioritization skills.

Skills & Knowledge:

  • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.
  • Excellent oral, written and interpersonal communication skills.
  • Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.
  • Fluency in Windows Operating Systems and Microsoft Office tools.
  • Bi-lingual skills a plus

Minimum Education & Experience:

  • High School Diploma or GED equivalent.
  • Minimum 6 months of customer service experience.

About Gap Inc. Be the world’s favorite for American style. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands — Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores and our e-commerce sites.

 

For more information and to apply, please visit www.gapinc.com/careers.