• UC Davis
  • Davis, CA, USA
  • Nov 14, 2017
Full time Admin / Clerical Customer Service

Job Description

Job Summary:
Under general supervision of the Customer Service Supervisor, serve as the department's primary contact into Student Accounting. Interact and assist customers and outside agencies requesting information on federal, university, and campus policies affecting students and/or client accounts and collection. Provide quality customer service, assess and resolve customer issues, work independently, and use good decision making skills when making recommendations.

Physical Demands:
Work on a personal computer for extended periods of time.

Occasionally lift boxes of office supplies or files weighing 25 lbs.

Work Environment:
Must be able to work overtime, usually on short notice to meet operational needs.

Limited vacation usage during peak workload periods.

Restricted vacation near beginning of the academic quarters.

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Background Check Required:

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.


Minimum Qualifications:
Experience in a customer service oriented environment.

Experience in accounts receivables.

Verbal and written skills to effectively communicate, both in person, by-email and on the phone, including eliciting information necessary to clarify inquiries, give direction to appropriate resources and take accurate messages.

Experience answering and using multi line telephones in a high volume call environment.

Writing, editing and proofreading skills to produce reports, forms and correspondence.

Basic math skills in addition, subtraction, multiplication and division.

Planning and organizational skills to determine competing workload priorities and ability to effectively meet deadlines, and maintain a high level of productivity.

Experience using automated financial information systems.
Experience with computers including software programs/applications (Microsoft Word, Excel, Access, Outlook, etc.).

Preferred Qualifications:
Knowledge of university accounting procedures and campus accounting systems (DaFIS, KFS and BANNER).

Knowledge of University policies and procedures.

Strong interpersonal skills including tact, diplomacy, and flexibility to facilitate communication and interactions with a variety of personalities in a high volume and sometimes negative contact setting regarding loans and students accounts.

Experience working with consumer collection industry 'best practices' and regulations including, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Federal privacy and Bankruptcy Regulations, and applicable state laws.

Experience in account auditing, identifying problems, and making recommendations to management.

Experience maintaining confidential records.